About the Host

Lisa Byrne
eCommerce Support Specialist

Lisa is an online retail entrepreneur with an eye for identifying consumer trends. She shares her latest experiences and eCommerce insights with online sellers to help nurture their customers and propel their business.

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About The Webinar

Customer support teams confront countless challenges when handling queries from multiple marketplaces in different regions. Customer expect 24/7 support, immediate responses and for the agent to know their full order history.  It is essential for businesses to learn how to manage the volume and to provide consistently excellent customer support across all marketplaces.

After watching this webinar, you'll learn how to:

  • Successfully manage queries from multiple marketplaces.
  • Deal with the 24/7 customer across different time zones.
  • Avoid miscommunication with language and cultural barriers.
  • Understand customer expectations and how they can be fulfilled.
  • Identify key metrics and measure agent productivity.
Duration: 32 minutes
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Watch the Webinar

The Challenges of Managing Support in Multiple Countries

Learn how to provide 24/7 multichannel customer support worldwide.

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