About the Host

Lisa Byrne
eCommerce Support Specialist

Lisa is an online retail entrepreneur with an eye for identifying consumer trends. She shares her latest experiences and eCommerce insights with online sellers to help nurture their customers and propel their business.

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About The Webinar

XSellco eCommerce Support Specialist, Lisa Byrne analyzes current customer trends and behaviours on social media giving you the scoop on how great customer experiences on social will grow your business. She examines where support on Facebook and Twitter is currently failing your customer and will show you the skills and tools you can use to outpace your competitors

After watching this webinar, you'll learn:

  • How to manage the volume of requests from multiple channels.
  • How you can profit from great customer experience on social.
  • Behavioural trends and customer expectations.
  • How to get ahead of your customers.
  • Master etiquette and tone of voice for interactions on Facebook and Twitter.

Fill out the form to the right a start winning at customer service on social media.

Duration: 19 minutes
WATCH THE RECORDING
Watch the Webinar

[Webinar Recording] How to Win at Customer Support on Social Media

Learn how to become a customer support champion on Facebook and Twitter.

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