Customer support tickets matched with order data from everywhere you sell - unified into a simple system your team will love!

no credit card needed

CUSTOMER SERVICE SOFTWARE

eDesk gathers customer interactions from your website, all your marketplaces and social channels into one place. They appear together in a simple dashboard that you can learn to use in a few minutes.

AUTOMATED A.I. REPLIES

eDesk’s A.I. does the heavy lifting for agents by suggesting multiple answers based on analysis of the message’s text and previous responses provided by teammates to similar issues. Rather than searching through data and typing responses, agents can verify the suggested response, edit it if necessary, and simply click send.

SIMPLE AND EASY TO USE

Messages from customers who have been in contact before are automatically joined to previous conversations, creating a single, easy-to-follow thread. Agents get the complete picture of the issue quickly.

Start Your Free Trial

No credit card is needed, you'll be able to take full advantage of the market-leading e-commerce customer support software in a few minutes.

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Getting started is easy, you'll never look back

A purpose-built help desk, just for e-commerce sellers

Setup in minutes - Reply in seconds

Connect Your Channels

Connect one or multiple marketplaces like an Amazon seller account, eBay store or Walmart. You can also connect web stores like Shopify, Magento and many more. In just a couple of clicks.

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Support Tickets Come In

As your support tickets come into eDesk, we fetch the relevant order, delivery and customer information. Providing one seamless window facilitating a rapid response.

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One Click Replies

eDesk will match the incoming request and using the order information it has already fetched, it will suggest appropriate responses. This allows you to reply with one click!

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no credit card needed

How does eDesk impact you and your business?

Testimonials

"We’d definitely recommend eDesk. It gives you a centralized view of every aspect of the team performance and allows you to plan and prepare for peak seasons."

What 3 things do our customers say...

We asked our customers "what impact did eDesk have on your business?". They replied...

We got better ratings by providing faster customer service

We were able to sell more AND decreased our workload

We were thinking of hiring more support agents, now we don't need to. We saved BIG on support agent salaries.

Our free trial is completely unlimited. 


No credit card is required. 

eDesk

FREE TRIAL

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