eDesk gathers customer interactions from your website, all your marketplaces and social channels into one place. They appear together in a simple dashboard that you can learn to use in a few minutes.
AUTOMATED A.I. REPLIES
eDesk’s A.I. does the heavy lifting for agents by suggesting multiple answers based on analysis of the message’s text and previous responses provided by teammates to similar issues. Rather than searching through data and typing responses, agents can verify the suggested response, edit it if necessary, and simply click send.
SIMPLE AND EASY TO USE
Messages from customers who have been in contact before are automatically joined to previous conversations, creating a single, easy-to-follow thread. Agents get the complete picture of the issue quickly.
Start Your Free Trial
No credit card is needed, you'll be able to take full advantage of the market-leading e-commerce customer support software in a few minutes.
Getting started is easy, you'll never look back
A purpose-built help desk, just for e-commerce sellers
Setup in minutes - Reply in seconds
Connect Your Channels
Connect one or multiple marketplaces like an Amazon seller account, eBay store or Walmart. You can also connect web stores like Shopify, Magento and many more. In just a couple of clicks.
Support Tickets Come In
As your support tickets come into eDesk, we fetch the relevant order, delivery and customer information. Providing one seamless window facilitating a rapid response.
One Click Replies
eDesk will match the incoming request and using the order information it has already fetched, it will suggest appropriate responses. This allows you to reply with one click!